Things to consider for Holiday Makers and Owners.
Terms and conditions
The following terms and conditions apply to the booking:
1. The agreement is for the hire of the caravan by the Hirer and his/her party for short term holiday letting and is entered into when the required payment has been received and the funds have cleared and the Owner then makes written confirmation of the booking to the Hirer.
2. A deposit of £25 of the rental fee is payable immediately to confirm the booking.
3. The balance of the rental fee will be due for payment not less than six weeks before the holiday commencement date. We will automatically take the balance payment from the card used for the deposit.
4. If the booking is made within six weeks of the holiday commencement date, the full accommodation rental fee and the additional deposit will be required when booking.
5. Failure to make full payment at the appropriate time will result in the cancellation of the booking and the £25 deposit will be forfeit.
6. The Hirer should notify 2cholidays as soon as possible should the booking for any reason need to be cancelled. For any cancellation by the Hirer before the arrival date the deposit will be forfeit and a whole or partial refund of the balance may be made entirely at the discretion of the 2cholidays. Any cancellation or early termination of the period of hire during the booked period of hire shall not affect the amount payable.
7. 2cholidays reserves the right to cancel the rental at any time and will return all monies paid. This right is reserved for exceptional circumstances. 2cholidays will not be liable to pay any compensation/damages whatsoever for any loss or expenses incurred by the Hirer in the event of this exceptional right being exercised and is unable to offer alternative accommodation. Discount codes are set for deduction on holidays and are tailored for certain properties on certain parks. 2cholidays reserves the right to accept or decline discount codes if the incorrect code is used for a certain park.
8. The Hirer is deemed responsible for the caravan and it is required as a condition of this agreement that all members of the Hirer’s party take reasonable care of it. All members of the Hirer’s party and visitors must obey the Park Rules and Regulations, a copy of which are available in the caravan and at the Park Office.
9. All equipment and utensils, the caravan and furniture are to be left clean and tidy at the end of the period of hire. All damage / breakages should be reported to 2cholidays .
Also 2cholidays reserves the right to charge the Hirer for any damage, breakages or extra cleaning or any other unusual or exceptional expenditure which is not be deemed to be normal wear and tear including where such claim exceeds the additional deposit paid.
10. Visitors other than those listed on the Booking Form must not stay overnight in the caravan without the prior permission of the 2cholidays
11. The caravan will be ready for occupation after 4:00pm, unless early check in was added at time of booking, and it should be vacated by 10:00am on the day of departure, unless late check out was added at time of booking. Failure to respect the departure time may result in an extra charge for the time waiting incurred by the cleaners.
13. Under no circumstances may more than the maximum number of persons stated on the booking form sleep in the caravan.
14. The Hirer must be over 21 years.
15. No single sex groups are allowed.
16. Gas, water and electricity charges are included in the cost of renting the caravan.
17. Please note contents of holiday homes may be subject to change.
18. Pillows, duvets and provided but not towels,and not pillow cases duvet covers and sheets, these can be ordered at time of booking or added on at a later date up to 24 hours prior to arrival by calling Emma on 07990 841879.
19. Any complaints must be made immediately to 2cholidays who will endeavour to rectify the problem as soon as possible to ensure the continued enjoyment of your holiday. If unresolved the complaint must be confirmed in writing within seven days of the end date of the period of hire by the Hirer. Email email@example.com and we will get back to you within 7 working days.
20. A minimum charge of £10 is made for the return of lost property after your departure. We accept no responsibility for items reported lost which cannot be found. Property belonging to the Hirer’s party is at all times the responsibility of the Hirer.
21. It is a condition of this agreement that smoking is not permitted inside the caravan at any time. Any smoking on the deck or otherwise outside the caravan must be exercised with due caution for the risk of fire.
22. Children will be properly supervised at all times so as not to disturb others, not to cause damage to the caravan and its contents and fittings and for their own safety.
23. Any damage caused by guests must be paid for. We will charge the payment method used for any damage made to any property and its contents. You will be notified in writing via email prior to us doing so.
We collect information about you for 2 reasons: firstly, to process your order and second to provide you with the best possible service. Your personal details will remain private and confidential.
We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
The information we hold will be accurate and up to date. You can check the information we hold about you by emailing, if you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold, will be held securely in accordance with our internal security policy and the law. We will not contact you regarding your booking or with offers and promotions.
25. The Electricity at Work Regulations 1989 require that any electrical equipment that has the potential to cause injury is maintained in a safe condition. However, the Regulations do not specify what needs to be done, by whom or how frequently (ie they don’t make inspection or testing of electrical appliances a legal requirement, nor do they make it a legal requirement to undertake this annually).
We have gas boilers checked annually with a gas safety certificate present in the caravan and electric checks done when neccessary.
26. The holiday home may not resided in for any longer than 28 days at a time.
27. Holiday makers only, under no circumstances may contractors reside in the holiday homes.
28. We take safety very seriously, as agents we require that all caravans we let comply with and exceed the current safety requirements which include the following, not all agents or owners are so safety conscious!
Gas safety Tests Annually
Electrical Tests for fixed wiring and portable appliance testing, annual or 3 yearly as required by the park management
Smoke detectors fitted
Carbon monoxide alarm fitted
Furnishings comply with the Furnishings Fire Regulations 1988
Our cleaners comply with the COSHH regulations (control of substances hazardous to health)
For your part as the hirer we ask that you:
Do not remove batteries from any alarms
Take care entering and exiting with the steps
Supervise young children at all times
Take care in the shower with young children, water pressure fluctuations can cause water to get very hot, this is common with all caravan accommodation, especially in high season when demand is high
Do not store open food especially sticky or sweet in the lower cupboards as this encourages ants, please note we are not allowed to put down ant powder for safety reasons.
* Loyalty Card – Free 3 or 4 night off peak break in selected properties only.
All owners to complete an owners document.
Should an owner agree to rent out for the following year, the original contract will continue on a rolling basis.
We are obliged to process personal data in compliance with the data protection act, this means we will comply with the data protection principle, therefore under no circumstances by law are we able to give out any information to owners regarding holiday makers details.
Owners should be aware that 2cholidays market your holiday home very pro-actively and through many different internet and social media platforms. We welcome owners to take breaks in their own holiday homes but we request that they notify us PRIOR to their stay. If dates have already been opened for bookings on the online calendar the owners breaks will not be honoured. In the event of a holiday maker being moved to an alternate property, or having their holiday cancelled due to a double booking, there will be a fee of £100 per booking affected. Please email, text or call us to advise of any dates that you would like us to block for personal use.
We will only deal with the signatory on the rental agreement regarding the holiday home.
If the owner wishes to terminate their agreement with us then 16 weeks notice must be given before the agreement can be cancelled. There is a penalty charge of £100 per booking that has been taken and confirmed after this 16 week period, this covers our administration costs for each booking. Cancellation of this agreement must be confirmed in writing via email or post and must be received by the 31st of August for commencement of the following year.
If a meeting is arranged and goes ahead, plus an agreement filled in and the owner should cancel prior to us taking any bookings, a fee of £200 will be charged.
Should the owner manage their holiday home on a multi-agent basis, the commission is increased to 20%. This creates more admin and a high risk of a double booking. Should a double booking arise 2cholidays MUST take priority over another agent. Any bookings that have to be cancelled or moved to alternate accommodation will incur a penalty fee to the owner of £100 per booking.
2choliday professional photographs are only permitted for use on our website and may not be used for any other purposes. 2cholidays own the copyright of all photography taken by ourselves.
We may terminate the contract at any point if we see fit.
If we have evidence to believe that our bookings are at risk of cancellation due to owners advertising dates elsewhere, we reserve the right to withdraw our services and cancel the rental agreement. Should this occur, we are within our rights to charge £100 for every booking affected.
We can terminate the contract if gas safety checks are not carried out.