Book With Confidence

Our Book With Confidence guarantee covers the following:

Accommodation closures, we will offer you three options:

  • Reschedule your holiday with a FREE early check in and late check out;
  • Keep a credit on your account to use on a future booking or
  • Cancel your booking with a full refund

UK Government restriction on travel, we will offer you three options:

  • Reschedule your holiday with a FREE early check in and late check out;
  • Keep a credit on your account to use on a future booking or
  • Cancel your booking with a full refund

Guests* who have tested positive for Coronavirus and are unable to travel, we will offer you two options:

  • We will offer you the options to move your dates or
  • Keep a credit on your account to use on a future booking

Subject to terms and conditions

Terms and conditions

  • Guests will be asked to provide supporting evidence to be covered by the ‘Book With Confidence’ guarantee
  • *Lead guest or any named guest that you have submitted at the time of booking
  • Excludes Long Covid
  • All bookings are for accommodation only. 2cHolidays will not be held liable for any restrictions, or the withdrawal of park services or facilities for private let guests.
  • The above applies to direct bookings only and excludes third party platform bookings.
  • Our ‘Book With Confidence’ guarantee covers all bookings that are due to travel within one week of arrival date.
  • All other bookings will be subject to our standard terms and conditions View our legal terms

We fully understand that you may have concerns about how COVID-19 will affect your holiday. Please be assured that we are here to discuss any queries you may have, and to put your mind at rest.

Updated 18th August 2022

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