Feedback & Complaint Process

We are committed to providing a professional service to all our guests and owners and when something goes wrong, we need you to tell us about it. This will help us to improve our standards and the standards of the companies that we work with.

If you are currently on holiday

We work hard to ensure that all our guests have an enjoyable, trouble-free stay in their holiday accommodation. Unfortunately, things don’t always go to plan, and when this happens, we are keen to resolve and rectify the issue quickly for you.

If you are currently on holiday and you have an issue with your holiday accommodation, please call 01362 470888 option 2 as soon as possible so we can try to put things right for you.

Future complaint claims may be reduced or rejected if we have no knowledge of the problem, or have not been given the opportunity to investigate your concerns and put matters right during your stay.

Access to the accommodation must be permitted to allow any work required to be carried out.

If your holiday is over

We would love to hear about your experience following your recent stay. Your feedback is incredibly important to us, as it helps us improve our service and ensure the best possible experience for future guests. It also allows us to share valuable insights with our property owners. Whether it’s a suggestion, a compliment, or something we can do better, we truly appreciate you taking the time to share your thoughts via our feedback form.

However, If you wish to make a formal complaint following your stay, please complete our complaints form so we can make sure it’s reviewed and addressed by the right team in line with our complaint policy. please complete our complaints form including any photos or information that you would like us to consider when reviewing your complaint.