Legal & Terms

Terms and Conditions for Holiday Makers

For Holiday Makers (hereby known as the ‘Hirer’)

The following terms and conditions apply to any and all bookings and are agreed to automatically when a booking is made:

THE AGREEMENT WITH 2cHolidays Ltd

The Hirer must be aged 21 years or over. The booking is an agreement between the Hirer and 2cHolidays Ltd for the hire of the holiday accommodation by the Hirer and their party. All stays are for short term holiday letting and the agreement is entered into once a booking is made. The booking will be confirmed to the Hirer in writing usually by email as standard to the email address supplied by the Hirer at the time of booking.

DEPOSIT FOR BOOKINGS

A non-refundable deposit of £25 is payable immediately to confirm a booking and will be deducted from the total amount due.

BALANCES DUE

The balance of the booking will be due for payment not less than six weeks before the due arrival date. If by 6 weeks of the arrival date a balance is still outstanding, any remaining balance will be automatically taken from the payment card on file which was used for any previous payments. If the remaining balance cannot be cleared by 6 weeks before the due arrival date the agreement is in breach and the booking will be cancelled. Any payments in this case that has already been received on the booking will be retained by 2cHolidays Ltd.

BOOKINGS WITHIN 6 WEEKS

If a booking is made within six weeks of the due arrival date, the full balance including the £25 deposit will be required at the time of booking.

DISCOUNT CODES, FREE STAYS & COMPETITIONS

Only one eligible discount code can be used per booking and not in conjunction with any other offer or discount. 2cHolidays Ltd reserves the right whether or not to honour a discount code or free stay on a booking. Free stays and competition wins are subject to terms and are non-transferable.

AMENDMENTS

An admin charge of £20 may be applicable for any amendments made to a booking if the amendment is possible and accepted by 2cHolidays Ltd such as a change of dates/location. Any add-on extras such as pet fee/s, early check-in, late check-out and the linen package cannot be refunded once paid for.

CANCELLATIONS  

For bookings made directly with 2cHolidays Ltd, please notify 2cHolidays Ltd as soon as possible should the booking for any reason need to be cancelled.

For any cancellations where just the deposit was paid, the deposit will be forfeited and cannot be refunded.

For cancellations of bookings more than 6 weeks before the arrival date – any payments made can be transferred to an alternative booking within 12 months of the cancellation date, subject to availability. An admin charge of £20 will also be applicable.

For cancellations of bookings within 6 weeks of the arrival date – any payments made cannot be refunded.

For bookings made indirectly with a third party booking agent please contact the booking agent directly for their terms on cancellations.

Any add-on extras such as pet fee/s, early check-in, late check-out and the linen package cannot be refunded once paid for on active or cancelled bookings.

ADDITIONAL CHARGES

Any damages or breakages should be reported to 2cHolidays Ltd immediately. 2cHolidays Ltd reserves the right to charge the Hirer for any damage, breakages, missing items, extra cleaning or any other unusual or exceptional expenditure which is not be deemed to be normal wear and tear as part of a booking for the accommodation hired or to any other property during the booking, including being caused by a pet as part of the booking party.

Any bookings where an additional damage deposit was paid, in the case of such a claim arises as listed above, and exceeds the damage deposit amount, additional payment will be sought to cover the costs.

In the case of resolutions for the chasing of monies owed, whether for damage, charges, accusations of fraudulent charges, or for any other reason, an admin fee of £100 will also be charged when the resolution is found in favour of 2cHolidays Ltd.

These costs will be automatically taken from the payment card on file which was used for any previous payments if there is one or alternatively will be pursued through small claims court etc if they remain unpaid.

UNFORESEEN CIRCUMSTANCES

For any unforeseen circumstances, 2cHolidays Ltd reserves the right to cancel the booking at any time and in these cases, any payments made will be refunded to the Hirer. This right is reserved for exceptional circumstances and 2cHolidays Ltd will not be liable to pay any compensation/damages whatsoever for any loss or expenses incurred by the Hirer in this event. Alternative accommodation may be offered by 2cHolidays Ltd where possible and dependent on the situation.

HIRER RESPONSIBILITIES

The Hirer and their party and must adhere to the law, park site rules and regulations (where staying on a park site) and not be a nuisance to other accommodation users in the area or the general public. The Hirer is responsible for their party and for the accommodation used in the booking and must take reasonable care of the accommodation and the contents including ensuring the accommodation is kept secure. The accommodation and its contents including the outside boundaries, must be left clean and tidy at the end of the booking.

OCCUPATION OF ACCOMMODATION  

There must be at least one person staying in the accommodation over the age of 21 years for all bookings. Names and ages of all guests staying overnight in the accommodation must be provided for the booking.

The maximum amount of people in the accommodation (regardless of age) must not exceed the ‘berth’ of the accommodation stated on the listing.

Visitors other than included on the booking, and made know to 2cHolidays Ltd, must not stay overnight in the holiday accommodation without the prior permission of 2cHolidays Ltd.

Same sex group bookings i.e hen/stag parties cannot be accepted in any accommodation. Only some parks accept contractors on site – please contact us before making a booking to check.

WITHIN THE ACCOMMODATION

Gas, water and electricity charges are included in the cost of renting the accommodation in most locations but not all, further details are on the welcome letter sent with the booking confirmation.

The contents of holiday homes may be subject to change compared to the listing description and photographs.

Smoking is not permitted inside any accommodation at any time. Any smoking outside must be exercised with due caution for the risk of fire and suitable receptacles used for the waste created. All no smoking signs on site must be adhered to.

LINEN

All holiday accommodations come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for your arrival by contacting 2cHolidays Ltd directly, for a fee. Please note towels are not supplied even if you select this service.

CHECK IN AND CHECK OUT TIMES

The accommodation will be ready for check in and occupation from 4pm on the day of arrival. An earlier check in is available from 2pm for a small fee, this must be added before your arrival by contacting 2cHolidays Ltd directly.

You must fully vacate the accommodation including personal possessions by 10am on the day of departure. A later checkout is available by 12 o’clock midday for a small fee, this must be added 24 hours before your departure by contacting 2cHolidays Ltd directly.

Failure to adhere to the stated arrival or departure times may result in an extra charge for the time inconvenienced by the cleaners and for an extra nights stay. If you fail to vacate by the agreed departure time or date, resulting in a ‘knock-on’ affect to subsequent bookings, you will be liable for the cost of the cancelled booking of other guests.

HEALTH & SAFETY

All guests must take care entering and exiting holiday accommodations especially if using steps and decking which are on some properties.

Children and pets must be properly supervised at all times and not cause a nuisance to others.

Do not remove batteries from any smoke and/or carbon monoxide alarms,

Water pressure fluctuations can cause water to get very hot inside some accommodations, this is common with caravan accommodations, especially in high season when demand is high and care must be taken.

PETS

Pets may be accepted in some locations and will need to be added to your booking by contacting 2cHolidays Ltd directly and paying a small fee per pet. Full responsibility of the pet lies with the hirer and this includes damage, causing a nuisance, clearing up after the pet and any third party liability situations.

Pets should not be left unattended in accommodation if they can cause damage or injure themselves. They should also not be left in caravans during hot weather as inside can rise quickly to extreme temperatures.

Banned dog breeds such as the Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro are not permitted in any holiday accommodation.

LOST PROPERTY

Personal possessions remain the responsibility of the Hirer and their party. 2cHolidays Ltd cannot be held liable for any missing, lost or damaged items. If a personal possession has been left behind after a booking and has been found by 2cHolidays Ltd, a minimum charge of £15 is made for the return of lost property to you, plus the cost of postage. We accept no responsibility for items reported lost which cannot be found.

COMPLAINTS 

Any complaints must be made immediately by phone during your stay for any rectifications to be offered. Alternatively, in writing within 7 days of your stay, directly to 2cHolidays Ltd. If 2cHolidays Ltd are not made aware at the time of any issues, this may affect the outcome of your complaint. Email complaints@2cHolidays.co.uk and expect a response within 14 working days. During busier times this can be longer. Any resolutions offered in conjunction with a complaint must be concluded within 28 days of the resolution being accepted.

PRIVACY POLICY

2cHolidays Ltd are committed to protecting the privacy of guests. Information that we collect is used lawfully and is collected to process bookings and to provide the best possible service. Personal details will remain private and confidential and they will never be sold, rented, bartered or shared in any way with any other company. All data collected is for internal use only and the information held will be held securely in accordance with our internal security policy and the law. We will only make contact regarding bookings or with offers and promotions.

COPYRIGHT

All digital photographs, graphics, logos, design, and textual content of 2cHolidays Ltd products and materials is the copyright of 2cHolidays Ltd, unless stated otherwise, and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, modify or re-publish materials, text, photographs or any other content marketed or owned by 2cHolidays Ltd without the prior written permission of 2cHolidays Ltd. All rights reserved.

Any breach of this copyright, 2cHolidays Ltd reserve the right in accordance with the UK Copyright Law and the Design & Patents Act, to charge £50 per breach per occurrence in any means and by any persons. Invoices for breaches of copyright will be issued as soon as a breach has been detected and will need to be paid within 14 days.

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