Frequently Asked Questions

Updated – 22/02/2021 

We would like to thank all our customers for their patience and understanding during these challenging times. We fully understand that you may have concerns about how the recent Government announcement regarding COVID-19 will affect your holiday and we will be contacting all guests whose bookings are affected.

The following information applies from 22nd February 2021 and is relevant to all bookings travelling before 12th April 2021 that are affected by current holiday park closures and travel restrictions as ruled by Government Directive: 

• Reschedule your holiday with a FREE early check in and late check out

You can move your dates to any other date within the next 12 months, subject to availability. If the prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued. Our standard Terms and Conditions would apply to the moved booking.

We will also add on a FREE early check in and late check out (worth £40.00) to your future booking to say thank you. This means you can now arrive from 2pm and check out before 12pm.

• Hold your payment

We can keep a credit on your account for you to use on a future booking. The credit is valid for bookings all bookings in 2021 and 2022. Whilst it is preferable your booking is moved to the same accommodation, this is not essential and you can choose an alternative property and park if you would like to.  If the prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued.

• Cancel your booking

You can cancel your booking and, depending on how you booked, you will receive a full or partial refund.

For bookings made via a third-party, options may vary depending on the booking platform you have placed your booking via. Please contact the booking platform directly.

All bookings due to travel on or after 12th April will be subject to our standard booking terms and conditions and will not be cancelled at this time and standard terms and conditions apply.  View our legal terms

We hope that we have offered options to suit all outcomes. Our guests are very important to us, and we want you to be happy with the outcome, in these extraordinary times.

Please be assured that we are here to discuss any worries you may have, and hopefully put your minds at rest.

You will receive a welcome letter explaining about checking in and key collection. We operate a key safe system. The code will be sent to you via email a week before your arrival, with full holiday home details included.

All holiday accommodation come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for a £60 fee. Please note towels are not supplied even if you select this service.

As the accommodation is self catering we do not provide any cleaning items etc so we do advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls & bin bags, should you not want to purchase them whilst you are away.

Sadly, we are not able to provide these for you and are NOT included in the price of the holiday. Due to the Coronavirus pandemic some parks may restrict or withdraw facilities and services for the forseeable future for private let guests.  Please check directly with the park for the latest information on the services they provide.

There will be a loyalty card in the holiday home upon your arrival. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they make a booking with us. The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year round (subject to availability and at the discretion of 2cHolidays) for a 3 night MINIMUM stay. Use the discount code at the booking stage to apply the discount. Please note, this code cannot be used in conjunction with any other offer or discount code and the booking will need to be made directly with 2cHolidays and not a third party booking agent.

As holidays should be paid in full within 6 weeks of your arrival, any late bookings do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

Both long and short breaks are available with 2cHolidays. We accept any bookings for 2 nights or more.

At 2cHolidays we categorise all of caravans as gem stones.

If you see a caravan that you are interested in, make sure you look at the name to know the price. It will either be:

• Pearl
• Platinum deluxe
• Platinum
• Diamond plus
• Diamond
• Ruby
• Emerald
• Sapphire
• Topaz

Pearl is one of the new, top of the range caravans with added luxury. The grading then goes down to a more basic caravan, still in good condition but will be one of the older models, and classed as a Topaz on the website. The other caravans are between the two. The prices reflect the standard of caravan. All our caravans are either 6 or 8 berth. A 6 berth has two bedrooms and a sofa bed, and an 8 berth has three bedrooms and a sofa bed.

By booking with 2cHolidays you will benefit from the vast choice of holiday homes available. You are able to view the amenities and choose the holiday home that is right for you. We take great pride in offering first class customer service, and will do everything we can to ensure you have the best holiday possible.