Updated – 22/02/2021
We would like to thank all our customers for their patience and understanding during these challenging times. We fully understand that you may have concerns about how the recent Government announcement regarding COVID-19 will affect your holiday and we will be contacting all guests whose bookings are affected.
The following information applies from 22nd February 2021 and is relevant to all bookings travelling before 12th April 2021 that are affected by current holiday park closures and travel restrictions as ruled by Government Directive:
- Reschedule your holiday with a FREE early check in and late check out
You can move your dates to any other date within the next 12 months, subject to availability. If the prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued. Our standard Terms and Conditions would apply to the moved booking.
We will also add on a FREE early check in and late check out (worth £40.00) to your future booking to say thank you. This means you can now arrive from 2pm and check out before 12pm.
- Hold your payment
We can keep a credit on your account for you to use on a future booking. The credit is valid for bookings all bookings in 2021 and 2022. Whilst it is preferable your booking is moved to the same accommodation, this is not essential and you can choose an alternative property and park if you would like to. If the prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued.
- Cancel your booking
You can cancel your booking and, depending on how you booked, you will receive a full or partial refund.
For bookings made via a third-party, options may vary depending on the booking platform you have placed your booking via. Please contact the booking platform directly.
All bookings due to travel on or after 12th April will be subject to our standard booking terms and conditions and will not be cancelled at this time and standard terms and conditions apply. View our legal terms
We hope that we have offered options to suit all outcomes. Our guests are very important to us, and we want you to be happy with the outcome, in these extraordinary times.
Please be assured that we are here to discuss any worries you may have, and hopefully put your minds at rest.