Frequently Asked Questions

How much is the deposit? How can I pay?
We have a non-refundable deposit of only £25.00 to confirm your booking! The balance of your holiday will be due 6 weeks before your arrival. You can pay online with your booking, or over the phone using a credit or debit card.

I have paid my deposit, what happens now?
Once the deposit has been paid to secure your holiday, you will receive a booking confirmation and a holiday park welcome letter via email. This gives all the information you will need for your holiday. Then, a week before your arrival, we will send you an email which will include details of how to get the key for your holiday home, as well as the emergency out of hours number, should you have any problems.

When is my balance due?
The final balance of your holiday is due 6 weeks before your arrival. You are welcome to pay in instalments before the six weeks if you wish, simply give us a call and we can take part payment over the phone. If we hold your card details on our system, we will take the final payment on the due day, if this hasn’t already been paid.

With a late booking would I have to pay in full?
As holidays should be paid in full within 6 weeks of your arrival, any stays due to begin within 6 weeks do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

The services below are not included in the booking cost, however, you can add them to your booking for an additional charge, where available.

• Bed Linen Package – £60 subject to availability
• Pet – £30 per dog  if the property is dog  friendly
• Early check in – £20. Standard CHECK IN time is after 4pm on the day of arrival. If you would like to book an early check in for 2pm, please contact us up to 48hrs prior to arrival.
• Late check out – £20.  Standard CHECK OUT time is by 10am on the day of departure. If you would like to book a late check out for 12 noon, please contact us up to 48hrs prior to arrival.

We have lots of dog friendly properties to choose from. Each owner will specify the number of dogs they will allow, so please refer to the Additional Property Information section on the listing for details specific to your accommodation.

Full responsibility of the dog lies with the hirer, and this includes damage, causing a nuisance, clearing up after the dog and any third-party liability situations.

Dogs should not be left unattended in accommodation as they can cause damage or injure themselves. They should never be left in caravans during hot weather as the temperatures can rise very quickly, in much the same way as a car interior.

Dogs must always be kept on leads whilst outside of the property.

Banned dog breeds such as the Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro are not permitted in any holiday accommodation.

Please note, we cannot guarantee non-dog friendly properties have not had dogs in at some point.

We operate a key safe system, which means you can go straight to the property. You will receive a welcome letter explaining the check in and key collection process shortly before your stay. The keysafe code will be sent to you via email a week before your arrival, and a text will be sent a few days before you travel.

Are the beds made up or should I bring my own linen?
All holiday accommodation comes supplied with duvets and pillows as standard but no linen or towels, unless specified in the property listing that it is included.

Linen (duvet covers, sheets and pillowcases) can be added to your booked, where available, up to 48hrs prior to arrival and beds made up ready for your arrival, for £60. Please note towels are not supplied even if you select the linen service.

(The fee does not apply to any accommodation where linen is provided as per the listing description)

Will there be washing up liquid and toilet roll supplied?
As the accommodation is self-catering. we do not provide any cleaning items so we advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls and bin bags, should you not want to purchase them whilst you are away.

Parking information specific for each property can be found under Additional Property Information in the property listing.  If the accommodation is sited on a holiday park, please do not park on grass verges, but use the designated parking areas.

Unfortunately, when the sun comes out, so do the insects. Ants can be a common invader in homes, cottages, lodges and caravans. No-one is immune, and ants do not discriminate! There are a few things that you can do to keep your holiday from being interrupted by these uninvited guests.

1)      Ensure all food is kept in a sealed container, or safely put away. Food will attract one ant, and that ant will attract others.

2)      Keep surfaces clean – clean dirty dishes quickly, wipe down common surfaces

3)      Disrupt the ant trail – try to identify the route they are taking and disrupt it. You can do this with ant spray or powder, talcum powder or a mix of vinegar and water.

There is little that we as a company can do for ants, so we suggest that when you are packing for your self-catering holiday, you include ant powder, spray or a natural remedy – whatever you feel is suitable for you and your guests, just in case.

Neither 2cHolidays or the owner, is liable or responsible for the removal or treatment of ants in a holiday home. As such, we are not able to accept claims for refunds or compensation should they be present in your holiday home.

Some owners provide Wifi within the hire of the property and is included in the booking cost. For properties sited on holiday parks it may be possible to purchase this service from the park direct. Please note not all parks will offer this service to private let guests so we would recommend you check with them directly if Wifi is an important part of your stay.

How will the park know of my arrival? How will I get my keys?

You will receive a welcome letter explaining the check in and key collection process. We operate a key safe system, which means you will not need to queue to collect the key. The code for the keysafe will be sent to you via email a week before your arrival, with full holiday home details included, and again by text a couple of days before you arrive.

Some parks require guests to register their details prior to the arrival date. Where this is needed, we will contact you prior to arrival to get the information and pass it to the park on your behalf.

What about the park passes? Where would I get these from?

Sadly, we are not able to provide these for you and they are NOT included in the price of the holiday. Facilities and services on parks often operate seasonally and are subject to availability. Please note not all facilities and services are available for private let guests. Please check directly with the park for the latest information on the services they provide.

How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?

You can download your loyalty card from the 2cHolidays website. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they complete a stay with us.

The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

How will I get my £50 voucher?

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year-round (subject to availability and at the discretion of 2cHolidays) for a 3-night minimum stay. Use the discount code at the booking stage to apply the discount. Please note, this code can only be used for a stay of 3 nights or more and cannot be used in conjunction with any other offer or discount code. The booking will also need to be made directly with 2cHolidays and not a third-party booking agent.

Both long and short breaks are available with 2cHolidays. As the properties are privately owned the minimum duration may vary, from 2 nights or more.