Frequently Asked Questions

• When parks re-open and the ‘essential travel directive’ is lifted, all bookings will revert back to our standard booking terms and conditions and the amended Covid-19 booking terms will expire.
• If your holiday park is open, your booking is deemed okay to go ahead and will be subject to our standard booking terms and conditions.
• We are aware some ‘social distancing’ restrictions may apply when the parks re-open. Please remember that your booking with 2cHolidays is for accommodation only. 2cHolidays are not responsible for the provision of park facilities and amenities and will not be held liable if these facilities and amenities are made unavailable by the Park or by an amended Government directive for social distancing. See sections 6.5 and 6.6 of our standard terms and conditions.
• However, due to the unprecedented circumstances, and to maintain a high level of customer care to our guests, we would urge all guests to contact us if using the park facilities and entertainment is an integral part of their holiday. We are unable to issue refunds or credit notes in this situation, but we can reschedule your holiday dates to later in the year (or next year) when everything will hopefully be back to ‘business as normal’. You must contact us at least 4 weeks prior to your arrival date.
• Our guests are very important to us, and we want you to be happy and reassured with your booking. So, if you are unable to travel due to a medical condition, please contact us to discuss this further.
• As an independent holiday lettings company we have worked hard to ensure all our customers receive the best outcome possible during these uncertain times, and we are looking forward to a time when everyone can have a well-deserved holiday.

You will receive a welcome letter explaining about checking in and key collection. We operate a key safe system. The code will be sent to you via email a week before your arrival, with full holiday home details included.

All holiday accommodations come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for a £50 fee. Please note towels are not supplied even if you select this service.

As the accommodation is self catering we do not provide any cleaning items etc so we do advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls & bin bags, should you not want to purchase them whilst you are away.

Where park passes are required, they can be purchased from the reception on your arrival. Sadly, we are not able to provide these for you, so please be aware these are not included in the price of the holiday.

There will be a loyalty card in the holiday home upon your arrival. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they make a booking with us. The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year round (subject to availability and at the discretion of 2cHolidays) for a 3 night MINIMUM stay. Use the discount code at the booking stage to apply the discount. Please note, this code cannot be used in conjunction with any other offer or discount code and the booking will need to be made directly with 2cHolidays and not a third party booking agent.

As holidays should be paid in full within 6 weeks of your arrival, any late bookings do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

Both long and short breaks are available with 2cHolidays. We accept any bookings for 2 nights or more.

At 2cHolidays we categorise all of caravans as gem stones.

If you see a caravan that you are interested in, make sure you look at the name to know the price. It will either be:

• Diamond plus
• Diamond
• Ruby
• Emerald
• Sapphire
• Topaz

Diamond Plus is one of the new, top of the range caravans with added luxury. The grading then goes down to a more basic caravan, still in good condition but will be one of the older models, and classed as a Topaz on the website. The other caravans are between the two. The prices reflect the standard of caravan. All our caravans are either 6 or 8 berth. A 6 berth has two bedrooms and a sofa bed, and an 8 berth has three bedrooms and a sofa bed.

By booking with 2cHolidays you will benefit from the vast choice of holiday homes available. You are able to view the amenities and choose the holiday home that is right for you. We take great pride in offering first class customer service, and will do everything we can to ensure you have the best holiday possible.