Frequently Asked Questions

Following the latest government directive, we have reluctantly had to temporarily close our office. We are therefore not accepting incoming telephone calls.  However, our team are now working remotely and will be contacting guests with bookings in priority of arrival date via email at info@2cholidays.co.uk

Please be assured we will answer all enquires, however, we will be prioritising guests that were due to travel in the next couple of weeks.

We will be contacting all guests impacted by the recent government directive to discuss alternative options.  Please read the “Coronavirus – What’s happened to my booking?” below for more information.

Coronavirus - What happens to my booking?
Coronavirus - What happens when the Government directive is lifted and the parks re-open ?
How much is the deposit? How can I pay?
I have paid my deposit, what happens now?
When is my balance due?
How will the park know of my arrival? How will I get my keys?
Are the beds made up or should I bring my own linen?
Will there be washing up liquid and toilet roll supplied?
What about the park passes? Where would I get these from?
How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?
How will I get my £50 voucher?
With a late booking would I have to pay in full?
Do you offer short breaks as well as long breaks?
What rating is my caravan?
Why should I choose to book with 2cHolidays?
Coronavirus - What happens to my booking?

Updated – 13/05/2020

Our customers, our employees and our wider communities are our top priority and at the heart of all the decisions we make. We are diligently following guidance and best practices from the Government and NHS, amongst others, and adapting to meet these guidelines.

We would like to thank all our customers for their patience and understanding during this unprecedented time. We fully understand that you may have concerns about how the current COVID-19 situation will affect your holiday. Whilst we are working remotely, on a reduced staffing level at the moment, we are still striving to offer a great customer service and will do our best to answer any queries or concerns you may have.

Bookings affected by Coronavirus

As of 13th May 2020, we can offer you the following options:

For all guests due to travel before the 3rd July 2020, who are affected by current holiday park closures and travel restrictions as ruled by Government Directive: 

  • Reschedule your holiday with a FREE early check in and late check out 

You can move your dates to any other date this year or up to the end of 2021, subject to availability. If the seasonal prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued. Our standard Terms and Conditions would apply to the moved booking.

We will also add on a FREE early check in and late check out (worth £40.00) to your future booking to say thank you. This means you can now arrive from 2pm and check out before 12pm.

  • Hold your payment

We can keep a credit on your account for you to use on a future booking. The credit is valid for bookings in both 2020 and 2021. Please note though, you will need to place your booking within 12 month. Whilst it is preferable your booking is moved to the same accommodation, this is not essential and you can choose an alternative property and park if you would like to. If the seasonal prices differ from the amount you have already paid, the difference will either be added to your booking or a refund issued.

  • Cancel your booking

You can cancel your booking and, depending on how you booked, you will receive a full or partial refund.

For all guests travelling between the 4th July and 1st August:

Firstly, please be reassured that no automatic payments have, or will be, taken from guests during these uncertain times until further notice.

Guests with a booking that is due to start from 4th July will not be cancelled at this time and our standard terms and conditions apply.

However, we understand flexibility is important to our guests and some may want to make changes to their booking now, so we are offering as much flexibility as possible to our guests.

  • Delay your balance payment

You can delay making any balance payments until nearer the arrival date, however you must decide and pay in full, at least two weeks prior to your arrival date if you would still like to take your holiday.

  • Make payment

You can pay the balance of your booking via the automated payment link sent from our system on the due date. However, if the Government directive of non-essential travel is still in place and the park is closed, we will be in contact with you to discuss the options available to you at the time.

For more information on what happens when the Government directive is lifted and the parks re-open, please click here

STAY IN TOUCH WITH US

We hope that we have offered options to suit all outcomes. Our guests are very important to us, and we want you to be happy with the outcome, in these extraordinary times.

Please be assured that we are here to discuss any worries you may have, and hopefully put your minds at rest.

Please feel free to contact us in the first instance, by email at info@2cholidays.co.uk

Coronavirus - What happens when the Government directive is lifted and the parks re-open ?
  • When parks re-open and the ‘essential travel directive’ is lifted, all bookings will revert back to our standard booking terms and conditions and the amended Covid-19 booking terms will expire.
  • If your holiday park is open, your booking is deemed okay to go ahead and will be subject to our standard booking terms and conditions.
  • We are aware some ‘social distancing’ restrictions may apply when the parks re-open. Please remember that your booking with 2cHolidays is for accommodation only. 2cHolidays are not responsible for the provision of park facilities and amenities and will not be held liable if these facilities and amenities are made unavailable by the Park or by an amended Government directive for social distancing. See sections 5.5 and 5.6 of our standard terms and conditions.
  • However, due to the unprecedented circumstances, and to maintain a high level of customer care to our guests, we would urge all guests to contact us if using the park facilities and entertainment is an integral part of their holiday. We are unable to issue refunds or credit notes in this situation, but we can reschedule your holiday dates to later in the year (or next year) when everything will hopefully be back to ‘business as normal’. You must contact us at least 4 weeks prior to your arrival date.
  • Our guests are very important to us, and we want you to be happy and reassured with your booking. So, if you are unable to travel due to a medical condition, please contact us to discuss this further.
  • As an independent holiday lettings company we have worked hard to ensure all our customers receive the best outcome possible during these uncertain times, and we are looking forward to a time when everyone can have a well-deserved holiday.
How much is the deposit? How can I pay?

We have a deposit of only £25.00! The balance of your holiday will be due 6 weeks before your arrival. You can pay online with your booking, or over the phone using a credit or debit card.

I have paid my deposit, what happens now?

Once the deposit has been paid to secure your holiday, you will receive a booking confirmation and a holiday park welcome letter via email. This gives all the information you will need for your holiday. Then, a week before your arrival, we will send you an email which will include details of how to get the key for your holiday home, as well as the emergency out of hours number, should you have any problems.

When is my balance due?

The final balance of your holiday is due 6 weeks before your arrival. You are welcome to pay in instalments before the six weeks if you wish, simply give us a call and we can take part payment over the phone. If we hold you card details on our system, we will take the final payment on the due day, if this hasn’t already been paid.

How will the park know of my arrival? How will I get my keys?

You will receive a welcome letter explaining about checking in and key collection. We operate a key safe system. The code will be sent to you via email a week before your arrival, with full holiday home details included.

Are the beds made up or should I bring my own linen?

All holiday accommodations come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for a £50 fee. Please note towels are not supplied even if you select this service.

Will there be washing up liquid and toilet roll supplied?

As the accommodation is self catering we do not provide any cleaning items etc so we do advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls & bin bags, should you not want to purchase them whilst you are away.

What about the park passes? Where would I get these from?

Where park passes are required, they can be purchased from the reception on your arrival. Sadly, we are not able to provide these for you, so please be aware these are not included in the price of the holiday.

How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?

There will be a loyalty card in the holiday home upon your arrival. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they make a booking with us. The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

How will I get my £50 voucher?

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year round (subject to availability and at the discretion of 2cHolidays) for a 3 night MINIMUM stay. Use the discount code at the booking stage to apply the discount. Please note, this code cannot be used in conjunction with any other offer or discount code and the booking will need to be made directly with 2cHolidays and not a third party booking agent.

With a late booking would I have to pay in full?

As holidays should be paid in full within 6 weeks of your arrival, any late bookings do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

Do you offer short breaks as well as long breaks?

Both long and short breaks are available with 2cHolidays. We accept any bookings for 2 nights or more.

What rating is my caravan?

At 2cHolidays we categorise all of caravans as gem stones.

If you see a caravan that you are interested in, make sure you look at the name to know the price. It will either be:

  • Diamond plus
  • Diamond
  • Ruby
  • Emerald
  • Sapphire
  • Topaz

Diamond Plus is one of the new, top of the range caravans with added luxury. The grading then goes down to a more basic caravan, still in good condition but will be one of the older models, and classed as a Topaz on the website. The other caravans are between the two. The prices reflect the standard of caravan. All our caravans are either 6 or 8 berth. A 6 berth has two bedrooms and a sofa bed, and an 8 berth has three bedrooms and a sofa bed.

Why should I choose to book with 2cHolidays?

By booking with 2cHolidays you will benefit from the vast choice of holiday homes available. You are able to view the amenities and choose the holiday home that is right for you. We take great pride in offering first class customer service, and will do everything we can to ensure you have the best holiday possible.

Got your own Question? Contact us!

01362 470888 or info@2cholidays.co.uk

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