Frequently Asked Questions

In line with the latest Government legislation announced on 9th September 2020, we will not be accepting bookings of more than six people in any accommodation, unless:

  • They are members of the same household (i.e. a family with over six people living in the same house)
  • They are part of a household support bubble (i.e. a single person with a family)

We are able to accept bookings of up to six people from multiple households.

Please note that if you are on holiday with another family, but not staying in the same accommodation, you are not permitted to join together in groups larger than six, in either indoor or outdoor locations.

More information about how the new Government legislation may affect your holiday can be found HERE

Please note: all bookings made after the 10th September 2020 will be subject to our standard terms and conditions https://www.2cholidays.co.uk/legal-terms

Coronavirus - What happens when the Government directive is lifted and the parks re-open ?
How much is the deposit? How can I pay?
I have paid my deposit, what happens now?
When is my balance due?
How will the park know of my arrival? How will I get my keys?
Are the beds made up or should I bring my own linen?
Will there be washing up liquid and toilet roll supplied?
What about the park passes? Where would I get these from?
How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?
How will I get my £50 voucher?
With a late booking would I have to pay in full?
Do you offer short breaks as well as long breaks?
What rating is my caravan?
Why should I choose to book with 2cHolidays?
Coronavirus - What happens when the Government directive is lifted and the parks re-open ?
  • Now that holiday accommodation is open for business, all bookings will revert back to our standard booking terms and conditions and the amended Covid-19 booking terms will expire.
  • If your holiday park is open, your booking is deemed okay to go ahead and will be subject to our standard booking terms and conditions.
  • We are aware some ‘social distancing’ restrictions may apply when the parks re-open. Please remember that your booking with 2cHolidays is for accommodation only. 2cHolidays are not responsible for the provision of park facilities and amenities and will not be held liable if these facilities and amenities are made unavailable by the Park or by an amended Government directive for social distancing. See sections 6.5 and 6.6 of our standard terms and conditions.
  • We know that flexibility is absolutely key for our customers and the current situation can change at a moment’s notice. As such we have adapted our Booking Terms and Conditions so that anyone booking a holiday with 2cHolidays, who then has to cancel due to COVID-19 regional lockdown has alternative options available. Please contact a member of the team for more information.
  • As an independent holiday lettings company we have worked hard to ensure all our customers receive the best outcome possible during these uncertain times. We are very happy that everyone can now have a well-deserved holiday.
How much is the deposit? How can I pay?

We have a deposit of only £25.00! The balance of your holiday will be due 6 weeks before your arrival. You can pay online with your booking, or over the phone using a credit or debit card.

I have paid my deposit, what happens now?

Once the deposit has been paid to secure your holiday, you will receive a booking confirmation and a holiday park welcome letter via email. This gives all the information you will need for your holiday. Then, a week before your arrival, we will send you an email which will include details of how to get the key for your holiday home, as well as the emergency out of hours number, should you have any problems.

When is my balance due?

The final balance of your holiday is due 6 weeks before your arrival. You are welcome to pay in instalments before the six weeks if you wish, simply give us a call and we can take part payment over the phone. If we hold you card details on our system, we will take the final payment on the due day, if this hasn’t already been paid.

How will the park know of my arrival? How will I get my keys?

You will receive a welcome letter explaining about checking in and key collection. We operate a key safe system. The code will be sent to you via email a week before your arrival, with full holiday home details included.

Are the beds made up or should I bring my own linen?

All holiday accommodation come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for a £70 fee. Please note towels are not supplied even if you select this service.

Will there be washing up liquid and toilet roll supplied?

As the accommodation is self catering we do not provide any cleaning items etc so we do advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls & bin bags, should you not want to purchase them whilst you are away.

What about the park passes? Where would I get these from?

Where park passes are required, they can be purchased from the reception on your arrival. Sadly, we are not able to provide these for you, so please be aware these are not included in the price of the holiday.

How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?

There will be a loyalty card in the holiday home upon your arrival. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they make a booking with us. The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

How will I get my £50 voucher?

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year round (subject to availability and at the discretion of 2cHolidays) for a 3 night MINIMUM stay. Use the discount code at the booking stage to apply the discount. Please note, this code cannot be used in conjunction with any other offer or discount code and the booking will need to be made directly with 2cHolidays and not a third party booking agent.

With a late booking would I have to pay in full?

As holidays should be paid in full within 6 weeks of your arrival, any late bookings do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

Do you offer short breaks as well as long breaks?

Both long and short breaks are available with 2cHolidays. We accept any bookings for 2 nights or more.

What rating is my caravan?

At 2cHolidays we categorise all of caravans as gem stones.

If you see a caravan that you are interested in, make sure you look at the name to know the price. It will either be:

  • Diamond plus
  • Diamond
  • Ruby
  • Emerald
  • Sapphire
  • Topaz

Diamond Plus is one of the new, top of the range caravans with added luxury. The grading then goes down to a more basic caravan, still in good condition but will be one of the older models, and classed as a Topaz on the website. The other caravans are between the two. The prices reflect the standard of caravan. All our caravans are either 6 or 8 berth. A 6 berth has two bedrooms and a sofa bed, and an 8 berth has three bedrooms and a sofa bed.

Why should I choose to book with 2cHolidays?

By booking with 2cHolidays you will benefit from the vast choice of holiday homes available. You are able to view the amenities and choose the holiday home that is right for you. We take great pride in offering first class customer service, and will do everything we can to ensure you have the best holiday possible.

Got your own Question? Contact us!

01362 470888 or info@2cholidays.co.uk

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