Frequently Asked Questions

2cHolidays offers a huge selection of properties to suit different requirements and budgets, giving you plenty of options to find the perfect accommodation for your needs. Whether you’re looking for a relaxing retreat in a cottage or lodge, a fun packed family stay on a holiday park or a large private house to share that special family occasion!

Comprehensive property listings, We go the extra mile by providing video tours for each property. This allows you to have a virtual walkthrough and get a better sense of what to expect before making your booking.

Unlike traditional booking systems, and Holiday Parks, that often have fixed arrival and duration dates, we offer the flexibility of any day arrival and duration. This means you can choose the specific dates that work best for you, making your holiday planning more convenient.

2cHolidays has a first-class customer service team available to support you throughout your booking process and during your stay. Whether you have questions, need assistance, or encounter any issues, we are here to ensure you have a smooth and enjoyable experience.

And did we mention we have a great loyalty scheme. We really do value our customers and to show our appreciation, we offer a Loyalty Scheme to those who book with us regularly.

At 2cHolidays we categorise all of caravans as gemstones.

If you see a property that you are interested in, take time to look at the rating and the property listing to make sure it will meet your requirements and expectations.

All the properties are individually owned so ratings for each property can vary as there are so many contributing factors involved in awarding a category. These include, but are not limited to, the age and size of the property, location, additional space such as a garden or decking, views, plus any additional extras the owner wishes to include in the rental.

Pearl, Platinum Deluxe, Platinum
Pearl often reflects the higher range, bespoke properties that offer something a little different, along with the Platinum and Platinum Deluxe.

Diamond Plus
Diamond Plus is a higher-than-average rating offering a good level of comfort and standard.

Diamond, Ruby
Diamond and Ruby are mid-range properties that offer a basic level of accommodation, they tend to be older properties that have additional heating provisions as well as the standard gas or electric fire in the lounge.

Emerald, Sapphire, Topaz
Properties rated Emerald and below are older style properties, often with no additional heating or facilities within the property. They are budget-friendly, offering great value for money, and prove hugely popular with families. Due to their age, they may show signs of wear and tear and historical maintenance due to being much loved and enjoyed over the years.

The categories above are for guidance only. If you have any special requirements that are integral to your stay, please do feel free to contact a member of our friendly team who will be very happy to help you find a property that will meet your holiday requirements.

Yes, If your arrival date if it’s more than six weeks away. However, please note that a standard £20 administrative fee will apply.

No, modifications or amendments cannot be made if your travel date is within six weeks.

Please refer to the Terms & Conditions for further information

To cancel your booking, please follow these steps:

  1. If your arrival date if it’s more than six weeks away, send an email to requesting the cancellation. Please note that cancelling at this stage may result in a loss of your deposit and any additional payments that you may have made. For more details, please refer to our Terms & Conditions
  2. If you are within 6 weeks of your travel date, and wish to cancel, all the money you have paid will be forfeited. Please note: Any payments made for additional service, such as pet fees, early check-in, late check-out, linen package are non-refundable once paid for.

Alternatively, If you are unable to continue with your booking as planned, there is an alternative option to gift the booking onto a family or friends, please contact the team for more information.

How much is the deposit? How can I pay?
We have a non-refundable deposit of only £25.00 to confirm your booking! The balance of your holiday will be due 6 weeks before your arrival.

I have paid my deposit, what happens now?
If you have booked online, you will receive a reservation request to acknowledge your booking, only when payment is confirmed in the office will you receive your booking confirmation. Your arrival information is sent to you via email 7 days prior to arrival.

When is my balance due?
The final balance of your holiday is due 6 weeks before your arrival. Prior to this date we will send you helpful payment reminders, you can pay online via the balance payment link, or over the phone using a credit or debit card. Alternatively, your balance payment will be processed automatically on the day it is due from the card we have on file for you. If you are booking and travelling within 6 weeks of the arrival date payment will be required in full.

Please ensure you read the full terms and conditions here regarding payments

The services offered may vary depending on the property. Please refer to the property listing to determine the available services, as they are subject to availability.

  • Bed linen package – £60. Please note that this package does not include self catering essentials such as tea towels, washing up liquid.
  • Dog fee – £30 per dog if the property is dog-friendly.
  • Early check-in – for an additional fee of £20 you can extend your stay and arrive at 2pm, standard check-in time is 4pm.
  • Late check-out – for an additional fee of £20 you can enjoy a leisurely check-out time until 12 noon, standard check-out time is 10am.

Please note that the availability of the above services is subject to availability, we strongly advise  booking at least 48 hours prior to your arrival do that we can confirm the service is available.

Please ensure you read the full terms and conditions here regarding payments.

We welcome well-behaved dogs in our dog-friendly properties. However, it is with regret that we do not allow other family pets such as cats, rabbits, gerbils, birds, etc. Before bringing your dog on holiday, please take a moment to read the following guidelines.

  • Each owner will specify the number of dogs they will allow, so please refer to the Additional Property Information section on the listing for details specific to your accommodation.
  • A dog fee of £30 per dog is payable prior to travel.
  • Full responsibility of the dog lies with the hirer, and this includes damage, causing a nuisance, clearing up after the dog and any third-party liability situations.
  • Dogs are not allowed on the beds or furniture, under any circumstances.
  • Dogs should not be left unattended in accommodation as they can cause damage or injure themselves.  They should never be left in caravans during hot weather as the temperatures can rise very quickly, in much the same way as a car interior.
  • If your accommodation is on a Holiday Park, dogs must always be kept on leads whilst outside of the property.

Banned dog breeds such as the Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro are not permitted in any holiday accommodation. PLEASE NOTE: From 1 February 2024 it will be a criminal offence, without the legal certification, to own an XL Bully in England and Wales so this breed will also not be permitted.

Dogs being permitted to stay in the holiday home is at the owners discretion, we cannot guarantee non-dog friendly properties have not had dogs in at some point.

All properties are self check-in via a key safe system, which means you can go straight to the property after your allocated arrival time. The key safe code will be sent to you via email a week before your arrival, this email also contains everything you need to know about the check in process, the property address, and a comprehensive property manual so you can have a comfortable stay. We will also sent you a text a few days before you travel, as a reminder.

We strongly advise, where possible, to arrive between the standard check in time of 4pm – 7pm so we are available to support you if needed during your self check-in.

Navigating to your accommodation in the dark, especially if you are staying on a holiday park, can take a little longer if you are unfamiliar with the area. We would urge you to familiarise yourself with your arrival information, the area and location of your accommodation before traveling.

We do not encourage guests arriving in the early hours on a family holiday site and potentially causing disruption to other guests.

Please note if you plan to arrive later than 7pm there will be no additional support so please make sure you have received your arrival information at least the day before you are due to travel.

The amenities offered may vary depending on the property. Please refer to the property listing to determine the available services, as they are subject to availability.

  • Are the beds made up or should I bring my own linen? The majority of holiday accommodation comes supplied with duvets and pillows as standard but no linen or towels are provided, unless specified in the property listing that it is included. Some properties offer a bed linen package at £60, this package does not include towels
  • Will there be washing up liquid and toilet roll supplied? As the accommodation is self-catering we do not provide any cleaning items so we advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls and bin bags, should you not want to purchase them whilst you are away.

Parking provisions will vary depending on the property and its location. The parking information can be found under Additional Property Information in the property listing. If the accommodation is sited on a holiday park, please adhere to the park rules regarding parking in designated areas only and do not park on grass verges.

Unfortunately, it is not permitted to charge electric vehicles at any of the holiday properties.

Holiday parks have strict rules against charging electric vehicles whilst on stay, this is due to the electrical systems not being equipped to handle the high voltage required to charge an electric car battery.

We are unable to advise of where the nearest electric car charging station is, therefore, please do check this prior to booking.

Unfortunately, when the sun comes out, so do the insects. Ants can be a common invader in homes, cottages, lodges and caravans. No-one is immune, and ants do not discriminate! There are a few things that you can do to keep your holiday from being interrupted by these uninvited guests.

1)      Ensure all food is kept in a sealed container, or safely put away. Food will attract one ant, and that ant will attract others.

2)      Keep surfaces clean – clean dirty dishes quickly, wipe down common surfaces

3)      Disrupt the ant trail – try to identify the route they are taking and disrupt it. You can do this with ant spray or powder, talcum powder or a mix of vinegar and water.

There is little that we as a company can do for ants, so we suggest that when you are packing for your self-catering holiday, you include ant powder, spray or a natural remedy – whatever you feel is suitable for you and your guests, just in case.

Neither 2cHolidays or the owner, is liable or responsible for the removal or treatment of ants in a holiday home. As such, we are not able to accept claims for refunds or compensation should they be present in your holiday home.

Please refer to the property listing regarding the provision of Wifi.  Many owners include Wi-Fi as an amenity included in the booking cost. However the service, speed and availability will vary depending on the property and its location.

For properties sited on holiday parks it may be possible to purchase this service from the park direct. Please note not all parks will offer this service to private let guests so we would recommend you check with them directly if Wi-Fi is an integral part of your stay.

How will the park know of my arrival? How will I get my keys?

You will receive a welcome letter explaining the check in and key collection process. We operate a key safe system, which means you will not need to queue to collect the key. The code for the keysafe will be sent to you via email a week before your arrival, with full holiday home details included, and again by text a couple of days before you arrive.

Some parks require guests to register their details prior to the arrival date. Where this is needed, we will contact you prior to arrival to get the information and pass it to the park on your behalf.

What about the park passes? Where would I get these from?

Sadly, we are not able to provide these for you and they are NOT included in the price of the holiday. Facilities and services on parks often operate seasonally and are subject to availability. Please note not all facilities and services are available for private let guests. Please check directly with the park for the latest information on the services they provide.

How do I receive my loyalty card? Is this different to the £50 voucher at the end of the holiday?

You can download your loyalty card from the 2cHolidays website. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they complete a stay with us.

The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

How will I get my £50 voucher?

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our Holiday homes all  year-round (subject to availability and at the discretion of 2cHolidays) for a 3-night minimum stay. Use the discount code at the booking stage to apply the discount. Please note, this code can only be used for a stay of 3 nights or more and cannot be used in conjunction with any other offer or discount code. The booking will also need to be made directly with 2cHolidays and not a third-party booking agent.

Both long and short breaks are available with 2cHolidays. As the properties are privately owned the minimum duration may vary, from 2 nights or more.

We are committed to providing a professional service to all our guests and owners and when something goes wrong, we need you to tell us about it. This will help us to improve our standards and the standards of the companies that we work with. You will find more information here

We really do value our customers and to show our appreciation, we offer a Loyalty Scheme to those who book with us regularly. You can simply tick off a box for each stay you have with us. And when all the boxes are ticked, we will give you a free 3 or 4 night break in one of our caravans.

Losing something important can be a stressful experience,  so we have an established process in place to help reunite you with your lost items. Before reporting lost property, please take a moment to read the following guidelines.

  • We will reach out to the person responsible for serving the property you stayed in, however if you do not hear from us within 7 days, consider the item not found.
  • The standard fee for returning lost property £30*
  • Please allow up to 14 working days, from the date the fee is paid for the item to be returned, especially in peak season.
  • 2cHolidays accepts no responsibility for items reported lost which cannot be located.

* please note the price is subject to change if the item costs more than the standard charge

Got your own Question? Contact us!

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