Frequently Asked Questions

Updated – 27/11/20 

We would like to thank all our customers for their patience and understanding during these challenging times. We fully understand that you may have concerns about how the recent Government announcement regarding COVID-19 will affect your holiday and we will be contacting all guests whose bookings are affected.

The following information applies from 2nd December 2020 and is relevant to all bookings travelling on or before 16th December 2020.

Tier 1: Medium Alert

You can still travel within Medium alert level areas, but you should observe social distancing rules.

Option if your booking is affected by Tier 1

  • Move your holiday to another date with no admin charge

Tier 2: High Alert

You can still travel within High alert level areas, but you should only do this with people in your household or support bubble.

You can still go on holiday outside of high alert level areas, but you must only do this with people in your household or support bubble.

Options if your booking is affected by Tier 2

  • Move your holiday to another date with no admin charge
  • Move your holiday to an alternative location, we have over 420 properties over 5 counties to choose from.
  • Put your plans on hold until you decide on a new date and receive a credit note

Tier 3: Very High Alert

We recommend everyone who lives elsewhere to avoid staying overnight in a Very High alert level area where possible, except for those who need to for work, education or caring responsibilities.

Please do not travel outside of a Very High Alert Area.

Options if your booking is affected by Tier 3

  • Move your holiday to another date with no admin charge
  • Put your plans on hold until you decide on a new date and receive a credit note
  • Cancel your holiday and request a refund

For bookings made via a third-party, options may vary depending on the booking platform you have placed your booking via. Please contact the booking platform directly.

All bookings due to travel after 16th December will be subject to our standard booking terms and conditions and will not be cancelled at this time.

Please be assured we will answer all enquiries. However, we will be prioritising guests according to travel date

Got your own Question? Contact us!

01362 470888 or info@2cholidays.co.uk

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