Frequently Asked Questions

Unfortunately, when the sun comes out, so do the insects. Ants can be a common invader in homes, cottages, lodges and caravans. No-one is immune, and ants do not discriminate! There are a few things that you can do to keep your holiday from being interrupted by these uninvited guests.

1)      Ensure all food is kept in a sealed container, or safely put away. Food will attract one ant, and that ant will attract others.
2)      Keep surfaces clean – clean dirty dishes quickly, wipe down common surfaces
3)      Disrupt the ant trail – try to identify the route they are taking and disrupt it. You can do this with ant spray or powder, talcum powder or a mix of vinegar and water.

There is little that we as a company can do for ants, so we suggest that when you are packing for your self-catering holiday, you include ant powder, spray or a natural remedy – whatever you feel is suitable for you and your guests, just in case.

Neither 2cHolidays or the owner, is liable or responsible for the removal or treatment of ants in a holiday home. As such, we are not able to accept claims for refunds or compensation should they be present in your holiday home.

You will receive a welcome letter explaining about checking in and key collection. We operate a key safe system. The code will be sent to you via email a week before your arrival, with full holiday home details included.

All holiday accommodation come supplied with duvets and pillows as standard but no linen or towels. Linen (duvet covers, sheets and pillow cases) can be supplied and beds made up ready for a £60 fee. Please note towels are not supplied even if you select this service.

As the accommodation is self catering we do not provide any cleaning items etc so we do advise that you take your essentials, such as washing up liquid, tea towels, dish clothes, toilet rolls & bin bags, should you not want to purchase them whilst you are away.

Sadly, we are not able to provide these for you and are NOT included in the price of the holiday. Due to the Coronavirus pandemic some parks may restrict or withdraw facilities and services for the forseeable future for private let guests.  Please check directly with the park for the latest information on the services they provide.

There will be a loyalty card in the holiday home upon your arrival. Every time you book with us, you can tick a box. Once all 10 boxes are ticked you will qualify for a free 3 or 4 night off peak stay in one of our selected holiday homes. You can also tick a box when you recommend us to friends and family, and they make a booking with us. The £50 voucher is emailed to you following your stay, to say thank you for leaving the holiday home in good order.

Provided that the holiday home is left in good order after your stay, we will send you your £50 2cHolidays voucher via email 7 days after your departure date. This voucher code can be used with any of our caravans year round (subject to availability and at the discretion of 2cHolidays) for a 3 night MINIMUM stay. Use the discount code at the booking stage to apply the discount. Please note, this code cannot be used in conjunction with any other offer or discount code and the booking will need to be made directly with 2cHolidays and not a third party booking agent.

As holidays should be paid in full within 6 weeks of your arrival, any late bookings do need to be paid in full at time of booking. The easiest way to pay for these holidays, is either online when booking, or over the phone using a credit or debit card.

Both long and short breaks are available with 2cHolidays. We accept any bookings for 2 nights or more.

At 2cHolidays we categorise all of caravans as gem stones.

If you see a caravan that you are interested in, make sure you look at the name to know the price. It will either be:

• Pearl
• Platinum deluxe
• Platinum
• Diamond plus
• Diamond
• Ruby
• Emerald
• Sapphire
• Topaz

Pearl is one of the new, top of the range caravans with added luxury. The grading then goes down to a more basic caravan, still in good condition but will be one of the older models, and classed as a Topaz on the website. The other caravans are between the two. The prices reflect the standard of caravan. All our caravans are either 6 or 8 berth. A 6 berth has two bedrooms and a sofa bed, and an 8 berth has three bedrooms and a sofa bed.

By booking with 2cHolidays you will benefit from the vast choice of holiday homes available. You are able to view the amenities and choose the holiday home that is right for you. We take great pride in offering first class customer service, and will do everything we can to ensure you have the best holiday possible.